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Di Bella Coffee Freight Distribution
Orders received
before 4pm will be freshly roasted, packed and leave Di Bella Coffee Head
Quarters the next business day.
From there it
should be delivered within the time frames outline in the above map.
If something is
missing from your order or you have not received it within the above time frame
please contact mydbcadmin@dibellacoffee.com.au.
Payment
All orders must be paid for in full via our online payment systems, PayPal or
NAB Payment Gateway prior to the order being sent. If at any stage you
experience an error in paying for a order via the www.mydibellacoffee.com
website, please contact the head office on 1800 332 163 or email
orders@mydibellacoffee.com promptly.
Delivery
To ensure a prompt delivery, My Di Bella Coffee use Australian courier
companies for the nationwide deliveries. My Di Bella Coffee will endeavor to
meet a 48 hour dispatch time for all orders. My Di Bella Coffee will NOT be
held responsible for a late delivery of any order unless it is of an action by
My Di Bella Coffee. All orders are ex Di Bella Coffees Head Office locates in
Bowen Hills Queensland.
Refund Policy
As our valued customer, please be aware of the terms and conditions of our
refund policy.
1) Di Bella Coffee will NOT provide product returns on any coffee making
equipment including machines, grinders and brewing equipment:
2) Di Bella Coffee will offer store credits or exchanges on coffee accessories
where:
The product is faulty or the product does not fit the purpose goods of that
kind are commonly purchased for The product does not match the sample or
description.
A credit or exchange will only be offered if the goods are returned within one
month of the purchase date, and the goods are in the original packaging. You
must retain your receipt as proof of purchase. You may also be asked to
demonstrate that goods was are faulty. A credit or exchange will only be
offered if the goods are returned within one month of the purchase date, and
the goods are in its original packaging. You must retain your receipt as proof
of purchase. You may also be asked to demonstrate that the goods being returned
are due to a product fault rather than operator error. A credit will be offered
at our discretion.
With your receipt:
We will offer you
an exchange voucher or credit on coffee accessories if the item is in its
original packaging.
Without your receipt:
My Di Bella reserves the right not to offer an exchange or credit on coffee
accessories without presentation of your receipt. My Di Bella reserves the
right to assess the condition and age of the returned goods prior to offering a
repair, exchange or credit. Based on these factors a repair, exchange or
credit, may be refused.
For any additional information please email online@dibellacoffee.com.au.
Shipping
www.mydibellacoffee.com offers free shipping for orders over $50! If your order
is under $50 a $12.50 freight charge applies.
From there it should be delivered within the time frames outline in the above
map.
For more information about this site you can email
mydbcadmin@dibellacoffee.com.au.
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